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Our Guarantees

Six guarantees for your perfect event…

At the heart of our Meet facilities are our six simple guarantees, covering everything from how quickly we respond to when your room will be set up for your arrival.

#1 Runs like clock work – Professionalism

At every hotel our specialist events team, will work with you throughout to make sure your event runs smoothly.

We guarantee that:

  • Your enquiry and all arrangements will be handled professionally
  • All meeting and event rooms will be set up and ready to use at least one hour before your scheduled arrival time

And if they’re not… You’ll get your room hire for free.

#2 Staying sharp – Efficiency

We’ll respond quickly and efficiently at every stage and to help us stay sharp, we’ll ask you for comments the very next day.

We guarantee to:

  • Respond to your initial enquiry within 2 hours
  • Pay commission to agents within 10 working days of receiving the invoice

And if we don’t… You’ll get one free delegate space for every working day that we’re late.

#3 Refreshingly transparent – Honesty

There are no hidden costs; the price we quote is the price you pay. Throughout the planning process, we will offer advice and suggestions to help you stay within your budget.

We guarantee that:

  • All costs will be clearly itemised in your initial proposal
  • Our accounts department will contact you within three days if you have any queries about your invoice

And if not… You’ll get 2% off your bill

#5 See how we measure up – Enthusiastic

This is more than just a job to our events team. They genuinely want this to be the best event you’ve ever held and will go to extraordinary lengths to make it that way.

We guarantee to:

  • Greet the organiser personally and serve them a complimentary drink when you arrive
  • Offer the organiser the best room available in the hotel, carry your luggage and, where possible, reserve a parking space for you

And if we don’t… You’ll get your organiser’s room for free

#6 No detail too small – Service

We invest in our people. They all attend regular in-house training, ensuring you always get the best possible service and attention to detail.

We guarantee there’ll be:

  • An immediate call facility within your meeting room
  • On site AV support to ensure all equipment is working perfectly

And if there isn’t… You won’t pay for your equipment hire

#7 Making changes – Flexibility

We understand that your requirements may change at the last minute. No problem; our professional team will make any necessary alterations to your room, AV equipment, catering or accommodation to suit the new situation.

We guarantee that:

  • As the organiser, you’ll recieve a detailed breakdown of your event 72 hours before you arrive
  • All meals and breaks will be delivered where, when and how you want them

And if not… We won’t charge you for the meal in question!

Convinced? Send us an enquiry now and let us show you how we do things at Puma Hotels.

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Dog Policy

Our hotels welcome well behaved dogs.

One dog allowed per bedroom. We provide a bed, bowl and goody bag for your dog. Your dog is permitted in a selected number of Courtyard room type bedrooms only. Dogs are not permitted in any other room type and we reserve the right to change your booking to a courtyard bedroom on arrival. There is an easy access to and from the selected bedrooms to designated areas to walk your dog. There are dog bins on location which must be used. We welcome responsible dog owners. Dogs are not permitted in any food serving areas of the hotel or the leisure club and spa. The charge for your dog is £25 per night