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Security and privacy policy

Use of Personal Information

Puma Hotels’ Collection is committed to protecting the privacy and security of its online visitors.  You can visit our website without telling us who you are or giving us any personally identifiable information.  The following policy explains how Puma Hotels may use any information which you choose to submit via the website.

Personal information is submitted to Puma Hotels’ Collection Hotels on via direct web forms and accounts defined as

  • My Account
  • Email offers subscription
  • Wedding enquiry form
  • Associations & Charities event enquiry form
  • Beauty Treatment booking request form
  • Golf enquiry form
  • Feedback/contact us form
  • On-line booking process

IP addresses and data on general visitors to are collected by our website hosters who have access to that information, but are prohibited from using it otherwise than for site and database maintenance without the prior consent of Puma Hotels or the individual concerned.

Information collected on the online booking sites used by us which may be situated outside the European Union.  Booking site operators are prohibited from transferring the data to anyone other than us and collecting banks or using the data except for booking processing.

If you have consented (opted in), Puma Hotels’ Collection and its authorised agents may use the details you provide for the following marketing purposes:

  • to enhance the service offered on the site and other Puma Hotels’ Collection service
  • to inform you of programmes and products that you might find useful or of value.

To unsubscribe from any marketing material, please email


The Internet is not a secure medium for transmitting personal data and so Puma Hotels’ Collection cannot guarantee that information provided by customers is secure against unauthorised access.  We only use on-line booking sites with secure web pages to ensure privacy.

Links to other sites

Visitors will find links from our site to independently owned, controlled and/or managed Internet sites whose content we have found of possible interest to our visitors.  While we initially visit these sites to which we directly link, we do not monitor or control the content that appears on these sites and such content may be constantly changing.  We encourage all visitors to read through the policy statements of all linked sites engaging with them.

Dog Policy

Our hotels welcome well behaved dogs.

One dog allowed per bedroom. We provide a bed, bowl and goody bag for your dog. Your dog is permitted in a selected number of Courtyard room type bedrooms only. Dogs are not permitted in any other room type and we reserve the right to change your booking to a courtyard bedroom on arrival. There is an easy access to and from the selected bedrooms to designated areas to walk your dog. There are dog bins on location which must be used. We welcome responsible dog owners. Dogs are not permitted in any food serving areas of the hotel or the leisure club and spa. The charge for your dog is £25 per night