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    • Best Rate Guarantee
    • Best Rate Guarantee

Our Guarantee

Best Rate Guarantee

Our best rates, guaranteed …

Puma Hotels’ Collection’s website is the home of the best rates for our hotels.  We guarantee that you won’t find a cheaper rate for an equivalent stay with the same terms and conditions on any internet site. So you can be sure that you are getting the best publicly available rate on the room of your choice.

Feel confident knowing that you will always get the best available rate at any Puma hotel

Whenever you make a room reservation for a Puma hotel through our website, through our Central Reservations team or direct with our hotels, we guarantee that you will receive the lowest rate possible for that hotel.

If you find a lower publicly available rate for the hotel in question, on a competing website, prior to, or within 24 hours of booking your hotel room, simply submit a Best Rate Guarantee claim to us and we will create a new reservation for you honouring that lower rate.

Reserving on our site is quick and easy and there are no hidden fees.  If you have any questions, our customer service staff will be more than happy to provide assistance.

Any questions regarding claims should be directed to: customerrelations@pumahotels.co.uk

To make a claim, please complete the Best Rate Guarantee Claim Form below and submit:

Contact Information





Hotel Stay Information






Dog Policy

Our hotels welcome well behaved dogs.

One dog allowed per bedroom. We provide a bed, bowl and goody bag for your dog. Your dog is permitted in a selected number of Courtyard room type bedrooms only. Dogs are not permitted in any other room type and we reserve the right to change your booking to a courtyard bedroom on arrival. There is an easy access to and from the selected bedrooms to designated areas to walk your dog. There are dog bins on location which must be used. We welcome responsible dog owners. Dogs are not permitted in any food serving areas of the hotel or the leisure club and spa. The charge for your dog is £25 per night